Customer Service
- Ordering & Payment
- Phone Orders
- Return Policy
- Shipping Rates
- Tracking Your Order
- Security & Safety
- Facebook & Special Offers
ORDERING & PAYMENT
At HamsaJewelry.com we strive to deliver a great online shopping experience. We accept all major credit cards including Visa, MasterCard, Discover Card, American Express and eCheck as well as bank transfers and debt cards. Purchases can also be made through PayPal and do not require a PayPal account. All transactions are 100% encrypted and secure (SSL).
PHONE ORDERS
If you rather make your order by phone, we are happy to take your order. We accept all major credit cards and you can call us at 646-233-1319 between the hours of 6:00AM - 2:00PM EST (Eastern Standard Time), Sunday to Thursday.
RETURN POLICY
We are confident that you will love our products and that is why we offer you a 100% Satisfaction Guarantee. If you are not absolutely satisfied with your purchase, please let us know and we will gladly exchange or refund the product price.
You may return merchandise within 14 days of receipt of your order. The item should be in their original condition, including the original packaging. Shipping costs will not be refunded. Please inform us in advance that you will be returning the product via the onsite contact page or email sales@hamsajewelry.com.
We will provide you with a return order number, please include it with the return package. If possible please write down the reason for the return on the packing slip. If you are not the person who made the order you can only exchange the product, no refund will be available. The refund policy only applies to the original buyer. Custom orders and one of a kind artwork pieces are non returnable.
Our address for returns is:
45 Derech Ramatayim
PO Box 430
Hod Hasharon
Israel 45100
SHIPPING RATES
WE GIFT WRAP EVERYTHING FOR FREE
If there is a special event or you require some special wrapping instructions please let us know in the comment area of your order. You can also add greeting text and we will include it with your gift.
We NEVER include the invoice or pricing information with the package. If you are interested in a printed invoice with your order please request it when making the order in the comment area. When you make the order you will receive an email invoice. All customs and additional charges levied locally at the country of destination are the responsibility of the customer.
We ship from Israel and standard shipping takes approximately 7 to 14 business days. Express shipping is offered through EMS and takes approximately 3 to 5 business days to most major world centers.
STANDARD SHIPPING
ONLY $3 PER ITEM !
EXPRESS SHIPPING
| Weight | North America | International |
|---|---|---|
| Below 1.1 Lbs (1/2 Kg) | $18 | $26 |
| 1.1 - 2.2 Lbs (1/2 Kg - 1 Kg) | $22 | $28 |
TRACKING YOUR ORDER
Please review the shipping times above for an estimated time of delivery. If you have any questions, comments and concerns about your order please let us know, we are always available so please use the contact page or email sales@hamsajewelry.com. If you are contacting us with respect to a specific order please include the order number you received when making the purchase.
SECURITY & PRIVACY
Our Secure Sockets Layer (SSL) software is the industry standard and among the best available today for secure online commerce transactions. We use GeoTrust SSL. Sites secured by GeoTrust SSL certificates are providing up to 256 bit encryption thereby offering the highest level of encryption and security possible. This means you can rest assured that communications between your browser and this site's web servers are private and secure.
SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our web site's servers.
FACEBOOK & SPECIAL OFFERS
We are on Facebook! You are welcome to join our facebook page and become part of our group. We post our new products, special events, news and of course special offers and occasional coupons.



